Articolo in rivista, 2022, ENG, 10.1145/3573012

Video conferencing tools: comparative study of the experiences of screen reader users and the development of more inclusive design guidelines

Leporini B.; Buzzi M.; Hersh M.

CNR-ISTI, Pisa Italy; CNR-IIT, Pisa, Italy; University of Glasgow, Glasgow, Scotland

Since the first lockdown in 2020, video conferencing tools have become increasingly important for employment, education, and social interaction, making them essential tools in everyday life. This study investigates the accessibility and usability of the desktop and mobile versions of three popular video conferencing tools, Zoom, Google Meet and MS Teams, for visually impaired people interacting via screen readers and keyboard or gestures. This involved two inspection evaluations to test the most important features of the desktop and mobile device versions and two surveys of visually impaired users to obtain information about the accessibility of the selected video conferencing tools. 65 and 94 people answered the surveys for desktop and mobile platforms respectively. The results showed that Zoom was preferred to Google Meet and MS Teams, but that none of the tools was fully accessible via screen reader and keyboard or gestures. Finally, the results of this empirical study were used to develop a set of guidelines for designers of video conferencing tools and assistive technology.

ACM transactions on accessible computing (Online) 16 (1)

Keywords

Videoconferencing tools, Blind people, Screen reader, Screen reader users, Guidelines, Evaluation methodology, Accessibility, Survey

CNR authors

Buzzi Marina, Leporini Barbara

CNR institutes

IIT – Istituto di informatica e telematica, ISTI – Istituto di scienza e tecnologie dell'informazione "Alessandro Faedo"

ID: 474881

Year: 2022

Type: Articolo in rivista

Creation: 2022-12-12 13:26:45.000

Last update: 2023-07-07 21:46:59.000

External links

OAI-PMH: Dublin Core

OAI-PMH: Mods

OAI-PMH: RDF

DOI: 10.1145/3573012

URL: https://dl.acm.org/doi/10.1145/3573012

External IDs

CNR OAI-PMH: oai:it.cnr:prodotti:474881

DOI: 10.1145/3573012

Scopus: 2-s2.0-85152634756

ISI Web of Science (WOS): 000963968700006